About: Au Yin Chan
- Experience : 15 years
- Specialist in : Customer service, leadership training
Au Yin specialises in developing effective leaders from frontline managers to senior management executives. Her extensive leadership, education, training & development experience with global companies from Asia Pacific and North America make her uniquely able to provide customised solutions for international clients in areas of personal and team effectiveness, sales performance improvement, professional presentation and trainer development.
Au Yin has a passionate belief in helping others to find their strengths and build leadership skills in others to do the same. She has over 25 year’s experience in retail management, training and development specialising in fashion retail and beauty cosmetics industries. She has lead effective teams on the shop floor and in executive boardrooms with leadership roles including Brand Manager for The Body Shop Hong Kong/Macau and APAC M.A.C Cosmetics Senior Regional Director, Artist Training and Development.
During her corporate career, Au Yin has helped companies to design, educate, train and implement programs for:
• effective manager development
• cross generational leadership
• building leadership competencies
• impactful train the trainer programs
• engaging & interactive presentation skills
• driving sales through exceptional customer service
• practical product knowledge
• beauty and advanced make-up artistry techniques
Au Yin has certificates in Adult Learning and Consulting Skills from the Association for Talent Development (ATD) formerly the American Society of Talent Development (ASTD).
Au Yin is a daily practitioner of the programs that she teaches. She contributes the success of her rewarding corporate leadership legacy to living the principles of the programs that she teaches. She is dynamic, engaging and genuine in her training and coaching approach. Her mission is to help others to maximise their personal and professional effectiveness and to help others build a meaningful leadership legacy in any organisational role.