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About: Hoi Lai

Mind Resources Institute Trainer - Hoi Lai
  • Experience : 12 years
  • Specialist in : Training & Coaching, Presentation Skills

Hoi Lai, speaks English, Cantonese and Putonghua and has 12 years experience in training and coaching. Her study and work experience in Hong Kong, London, Mainland China and Taiwan has enabled her to pay more attention to cultural differences and people’s communication needs. As such, she is passionate about equipping her clients with professional presentation skills to better connect with a variety of stakeholders. Her current focus is to develop middle to senior management and high-potential talent.

Her qualifications include: a Postgraduate Diploma in Professional Accountancy from the Chinese University of Hong Kong, a MA in Management of Language Learning from the University of Greenwich and a BA (Hons) Teaching English as a Second Language from the City University of Hong Kong.

Hoi Lai is also a Certified Action Learning Coach (CALC 2017), a DISC Certified Human Behaviour Consultant, (2014) and a Certified Birkman Consultant in Birkman First Look Report (2014).

Through face-to-face workshops, one-on-one coaching and e-learning, Hoi Lai enhances clients to take their performance to another level and deliver desired results. She is also experienced in guiding clients to brand themselves, analyse behavioural styles for getting the business message across and react to changes positively.

She is highly adaptable to changing situations and is always ready to go the extra mile in her profession. In order to guarantee clients’ advancement, she emphasises engaging with her clients to get the chance to reflect and question them through a series of processes. As a result, her facilitation style is involves every individual and the training room is always full.

Her areas of expertise include:

Active Listening Skills

Business Etiquette & Writing

Career Coaching

Compelling Messaging

Consultative Selling

Impactful Sales

Influencing without Authority

Managing & Inspiring through Change

Negotiation Skills

Personal Brand & Leadership Style

Storytelling for Leaders

Teambuilding

Hoi Lai has also worked with many organisations, including Accenture, Cathay Pacific, Deloitte, JP Morgan, Manulife, Nike, S&P Global and Synaptics amongst others.