About: Jocelyn Yap
- Experience : 20 years
- Specialist in : Performance Coach
Jocelyn’s career spans 20 years of broad experience within the FMCG and the service industry. She was an experienced operations manager at Nestle and later became the regional training manager before she turned to full-time corporate training and performance coaching. Being a Certified Performance Coach, she has conducted account management coaching and training sessions for sales and service professionals to encourage self-development and cultivate skills to understand customers’ needs and help clients achieve customer satisfaction.