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Mind Resources Customer Service and Sales Training Videos

Customer Service/Sales Training Videos

The Mind Resources Institute has hundreds of training videos which can be used as part of your training programs. Below are a small selection of Customer Service/Sales based training films. Contact your local office for more information or to enquire about any of these programs.

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Description

 

THE RIGHT WORDS AT THE RIGHT TIME

This program will empower your staff with a clear and memorable checklist of service recovery tools and techniques that will help them handle any challenging customer situation in the heat of the moment.
Support Materials: Leaders Guide on CD ROM.

GIVE ’EM THE PICKLE

This film will inspire management and employees to do the most important thing they can do in business…take care of the customer!
Support Materials: Leaders Guide and PowerPoint presentation available on CD ROM.

ESSENTIAL TELEPHONE SKILLS

This film addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regain control of the conversation.
Support Materials: Leaders Guide, Workbook and PowerPoint presentation available on CD ROM.

THE GUEST 2ND EDITION

This training video is a training comedy that will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know.
Support Materials: Leaders Guide and PowerPoint presentation available on CD ROM.

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