TEXT BOOKS – PROFILES
Coaching Profile – This competency-based questionnaire has been designed to help you understand more about your relative skills or abilities in each of these critical areas and give you a picture of your overall ability to coach others. This will help you determine where to target your development activities in order to improve your skills.
Emotional Intelligence Profile – The Emotional Intelligence Style Profile helps to determine how appropriately and effectively an individual applies both their knowledge and feelings to a given situation. It aids in understanding your personal emotional intelligence style, preferences and behaviour, providing a basis for future developmental activities.
Networking & Relationship Building Profile – This profile provides a detailed process for assessing an individual’s existing capacity to network with others and highlights areas where improvements might be possible. This is done by measuring networking ability in seven competency categories.
Sales Effectiveness Profile – This competency-based assessment measures your current effectiveness as a salesperson. In an increasingly competitive world salespeople (regardless of what they are trying to sell) need a variety of skills and competencies in order to be successful. These include appreciating customer needs and expectations, problem solving, handling objections or complaints communicating and simply being well-organised.
Influencing Style Profile – This competency-based assessment measures your current effectiveness as a salesperson. In an increasingly competitive world salespeople (regardless of what they are trying to sell) need a variety of skills and competencies in order to be successful. These include appreciating customer needs and expectations, problem solving, handling objections or complaints communicating and simply being well-organised.
TEXT BOOKS – Management Pocketbooks
Emotional Intelligence – This book is designed to introduce and define EI, provide a framework for understanding it, illustrate ways to develop your capabilities and show how you can use it to change your organisation. Becoming more emotionally aware and learning to manage your feelings better can have significant impact in both personal and organisational areas.
Sales Excellence – With key techniques to help maximise the effectiveness of your next sales opportunity, the Sales Excellence Pocketbook explains how to: make the right initial impression, discover customer needs, present the best possible case and close successfully
It will show you how to communicate (impart information and create awareness), persuade (show that your offering is inherently desirable) and differentiate yourself from your competitors.
Customer Service -The Customer Service Pocketbook is for everyone who contributes directly or indirectly to giving the customer good service
Managing Customer Service – The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service.
Project Management – The Project Management Pocketbook is a practical, step-by-step guide to managing a project through to completion. It looks at each key stage and identifies the management techniques that can be applied. Born out of a recognition that project management texts don’t focus on both the people and the process of project management (equally important), this book will help you make the most of your project AND team, no matter the size or scope.
Leadership – The book touches on leadership in teams, how to cast vision and your role in leading change. Self-awareness is emphasised, which the author describes as ‘perhaps the most necessary skill for any leader’. To know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop is very important.
CRM – The CRM Pocketbook is a pocketful of tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customers effectively. It explains what CRM is and why even more organisations are embracing it, as well as examining the subject on strategic and practical levels.